The term social engineering refers to an act of psychological manipulation of a human being. In Germany, the best known form is the grandchild trick. But this form of attack has also found its way into the areas of computer and information security.
With a social engineering attack an attacker tries to induce the victim to self-damaging actions or to manipulate in such a way that confidential information is revealed.
Enclosed you will find a document.
Download: Social Engineering Infopaper (english)